Customer Feedback Form
Customer Feedback Form
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Meet the Team
Meet The Team
From the initial idea, as a child, of building a climbing wall, Simon realised his dream through the creation of The Pinnacle.
Simon has a passion for the outdoors, which has had a major impact on his life. In his spare time he is a keen ice climber and mountaineer, eager to explore the greater ranges but can often be found climbing on the rock outcrops around Great Britain.
Managing Director & Centre Manager
Suzy is our main Centre Manager. She rules the centre with an iron fist and a sharp sense of humour. She doesn’t climb much, as her heart lies in training hard for triathlons, but she enjoys the sport.
She is extremely helpful when it comes to booking sessions; so if you have any questions, just give her a call.
Penny is our lovely administrator and odd one out, as she likes to keep her feet firmly on the ground. Her passions are racquet sports and Nordic Walking.
As our head of finances she will often be your main point of contact when you phone or email to enquire about payments. Although Penny works from home or hides away in the back office a lot of the time, when she is around the centre, she brightens up the whole place.
Cee is one of our CWLA instructors at the centre. She has been working here for a few years and has recently started getting back into her climbing after returning from maternity leave and having two little girls.
Although she is only in a few days a week, she is always available to answer questions or give advice.
Jordan is a CWLA qualified instructor with boundless enthusiasm and energy and a great sense of humour. He is also a qualified chef but decided to make the move from catering to full time climbing instructor, following his love of the sport.
It would be a shame to waste talent like his so when he isn’t instructing he is either making food for parties and groups or baking the tastiest brownies and flapjacks ever made.
Luke is a CWA qualified instructor. He left his job as a specialist outdoor instructor in Newcastle to join The Pinnacle Team.
Along with climbing he also has his qualifications to teach quad biking, fencing, bush craft, high ropes, archery and kayaking. Having climbed for 12 years, Luke is a patient and encouraging instructor who is always willing to give great advice to anyone.
Our newest addition to the team, Tom can often be seen around reception welcoming people into the centre.
He is a very keen climber, constantly trying to improve himself and climb harder. Tom is CWA qualified and working on building up his list of qualifications. He has also recently discovered a penchant for Caribbean food.
Receptionist and Instructor
The Pinnacle Loyalty Card is our way of giving back to you for helping get our word out there.
Each Loyalty card has space for 56 stamps which is equal to 56 points.
The following are some rewards that are currently available.
10 points = Cup of Tea or Coffee
20 points = 1 Free Brownie or Flapjack
25 points = Free Pinnacle Water Bottle
40 points = 1 Free Chalk Ball
50 points = 1 Free Caving Entry
100 points = Free Pinnacle Chalk Bag
Terms and Conditions of our rewards cards.
Cards can only be stamped by members of Pinnacle Climbing Centre Staff and we reserve the right to cancel a card if it appears to not be genuine.
Rewards are changable at any time and are always subject to availability.
When you redeem points you will surrender your card and be issued with a new card.
Testimonials and Reviews
With the opening of our new Treatment Room upstairs at the Pinnacle, we have a whole new range of ways to book rooms, and treatment options available at the Pinnacle.
Our therapy room is available for one-to-one sessions, such as physiotherapy and holistic massage.
Our function room is available for group sessions, classes and lectures.
For more information, prices, to make a booking with a therapist please contact us anytime.